Legal Notice
The official details of who operates Luna Resort and lunaresort.website, our licences, and the legal framework we work under — including GDPR for international guests.
Who we are
This website and the resort it describes are operated by Luna Resort Australia Pty Ltd, registered in Queensland, Australia (ABN 24 618 335 917). Registered and trading address: 1-9 Hinkler Dr, Nerang QLD 4211.
Company director and responsible owner: Alexandra Sterling. The company holds a Queensland hotel licence and operates the on-site gaming facilities under the applicable Queensland gaming licence conditions.
Licences and registrations
Luna Resort operates under: a Queensland commercial hotel licence, a liquor licence covering all on-site venues, and gaming authorisations administered by the Office of Liquor and Gaming Regulation. Gaming is strictly for patrons aged 18 and over — ID checks are enforced at every gaming floor entry point.
Accommodation services are provided under Australian Consumer Law. Nothing on this page limits rights you hold under the ACL or other applicable legislation.
Website information
All content on lunaresort.website — text, pricing, imagery and branding — is owned by or licensed to Luna Resort Australia Pty Ltd and may not be reproduced without written permission.
Prices shown are in Australian dollars and were accurate when published; live availability and rates are always confirmed at booking. We work to keep information current but reserve the right to correct errors and update details without notice.
GDPR information
For guests and site visitors in the EU/EEA and UK, Luna Resort Australia Pty Ltd processes personal data under GDPR lawful bases: performance of contract (bookings), legal obligation (registration, gaming law) and consent (marketing).
You hold the rights to access, rectify, erase, restrict, port and object — exercised by writing to our privacy contact. Data is stored in Australia; transfers outside the EU are covered by appropriate safeguards.
Full details of what we collect and how we protect it are in our Privacy Policy.
Contact the team
Legal correspondence: Luna Resort Australia Pty Ltd, 1-9 Hinkler Dr, Nerang QLD 4211, Australia. Email lunaresort@gmail.com, phone +61 7 5596 1244.
Related documents
Liability
We take reasonable care to keep the site accurate and available but provide it 'as is' — we don't warrant uninterrupted access or freedom from errors. Nothing in this notice excludes liability that cannot be excluded under Australian law.
Links to third-party sites (maps, social platforms, regulatory bodies) are provided for convenience; their content is their operators' responsibility.
Governing law and disputes
This notice and any dispute relating to the website or services are governed by the laws of Queensland, Australia. Courts of Queensland have non-exclusive jurisdiction.
If something goes wrong, talk to us first — most issues resolve in one conversation. For accommodation disputes you also have rights through Queensland's consumer protection channels.
Quick answers
Straight answers about this notice. Still unsure? Write to us any time.
Need a formal answer?
Legal and compliance questions go to the office — email is fastest, post always works.
Contact us